REFUND & RETURN POLICY
30 DAY – 100% MONEY BACK GUARANTEE
We want you to try our products for 30 days risk-free! If you aren’t happy with the products after 30 days, we can offer you a full refund. We’ll even give you a 15 day grace period to contact us and request your refund.
**Our refund policy excludes any product size of 1 oz or greater.
REFUND/RETURN POLICY
All requests for returns or refunds must be made 30-45 days after your purchase of the product. We won’t accept requests made before the 30 day period or after 45 days of purchase. We ask that you fill out a Refund Request Form to start the process. If you have any unopened product we’ll pay for the return shipping so that you can ship it back to us and. If your products have been used, it’s no problem because we will provide a refund to you as long as you fill out the form for our records. If you want to exchange your unopened product or if you received the wrong product please see Exchange/Wrong Items below.
TO RETURN AN UNOPENED PRODUCT
Please check the following:
• Item is in original, unopened packaging
• Items are securely packed in package with the order number and original packaging slip
• When using USPS to ship your returned items: Request Your Return Shipping Label
Ship your returned item to:
Choice By Design™ RETURNS
9375 E. Shea Blvd., Ste. 100, Scottsdale, AZ 85264
ISSUED REFUNDS
We issue all refunds to the original credit card you used to make the purchase. You must submit a Refund Request Form first. After the request is processed, it may take up to 2-3 business days to see the refund reflected on your account statement.
EXCHANGES/WRONG ITEMS
We want you to enjoy your CBD experience with us so if you somehow received the wrong items, ordered the wrong product by mistake or just want to exchange a product; don’t worry we’ll resolve any concerns.
You can ship the items you don’t want back to us with the Return Shipping Label we provide. Please include a written request and your order number in the package. If you have any questions about this process, you can contact our customer service team and they will be able to guide you.
MISSING PRODUCTS
If you received an incomplete order; we’ll correct any errors. Please contact at hello@cabdchoicebydesign.com and include your name, order number, and what’s missing from the box. We’ll ship any missing products to you as quickly as possible!